Over 25 years’ experience of HR, working in multiple sectors from manufacturing, leisure, charity including FTSE 100 & 250 organisations. 15 years of Local Government experience.
Enabling organisations or departments see and understand their services from the customer’s perspective. Align management structures and activities which improve service delivery.
Helping organisations identify value which benefits their customers.
If you want to know why efficiency is not often efficient, then contact WME.
Additional services: –
External and vexatious complaints investigator
Customer-focused restructures
Hay job evaluation reviews & refresher training
Continuous Improvement specialist
Team based problem solving
Inventory reduction and operational improvements
HR Consulting, to test and clarify HR related proposals
Red Team testing of plans/strategies
Problem solving report writing (A3’s)
Identification of value-adding and non-value-adding activities
Value Stream & Customer Journey Mapping
Office and service decluttering
Interim HR assignments
Available for single sessions, days or short-term contracts
Background
Significant experience in HR across multiple sectors. 20 years’ experience of contract and interim assignments. Worked in County and District Councils. Ex Hay Group Associate Consultant.
Key skills: Able to identify the fundamental issues and resolve them. Linking activities to customer demands and how these add value
Qualifications and Membership
Chartered Member CIPD
Associate Member Chartered Institute of Arbitration
Hay, NJC & GLPC Job Evaluation Experience
Lean Six Sigma Black Belt
