Tracy Harris

Service Delivery Manager – MOU

Tracy joined WME in October 2022 as the Lead Regional Officer for the Children's Memorandum of Understanding.

With a diverse background spanning public, private, and third sector organizations, she has excelled in both project management and leadership roles. Tracy brings extensive community work experience and excels at uniting stakeholders to collaboratively find solutions. Known for her creativity and can-do attitude, Tracy adeptly transforms strategic plans into practical, on-the-ground implementations.

Her leadership and management experience with front-line workers have given her a deep understanding of the region's challenges in supporting the 14 Strategic Directors of both Children's and Adults' Social Care within the West Midlands. Tracy has successfully driven savings and positive changes in processes and practices across the Agency Social Care workforce, earning recognition both regionally and nationally. She represents the region and WME in advocating for fair pay, ethical recruitment, and a stable workforce through her work on the Memorandum of Understanding and Commitment.

In her role, Tracy collaborates closely with Management Service Providers to ensure adherence to the principles of the MoU/MoC, supporting and challenging the market to maintain safe and ethical practices. She also works with government bodies on initiatives to represent the region and share ideas for development and best practices.

Additionally, Tracy has led various projects at WME, leveraging her strong relationship management skills to inspire colleagues to "look at things differently." Her collaborative approach has led to new intel and supported the design and development of innovative ideas and resources, shaping future thinking and practices across the sector.