Developing the confidence, skills and capacity to manage workplace conflict

Conflict is a normal part of organisational life. When working relationships become strained or difficult issues are left unresolved, the impact can be far-reaching affecting wellbeing, performance, engagement and service delivery.

At a time when public services are under sustained pressure to transform, deliver more with limited capacity and support communities through complex change, organisations need the confidence and capability to address conflict early, constructively and effectively.

Our mediation capability pathway helps organisations develop the skills, confidence and internal expertise needed to manage conflict at every stage. Whether your aim is to strengthen managers' ability to handle difficult situations, embed facilitated conversations, develop workplace mediators, achieve professional accreditation or support experienced practitioners to maintain and enhance their skills, we can help build a sustainable approach that works for your organisation.

Our pathway provides a flexible and progressive approach to developing conflict resolution and mediation capability across your organisation.
  • Early Conflict Resolution – helping managers and staff build confidence in recognising and addressing conflict before issues escalate.
  • Facilitated Conversations – developing practical skills to support constructive dialogue, repair working relationships and resolve disputes informally. · Workplace Mediation Skills – building mediation capability and creating pathways for those who wish to develop specialist mediation expertise.
  • Professional Accreditation – supporting individuals to achieve nationally recognised workplace mediation accreditation.
  • Continuing Professional Development – providing ongoing learning, reflective practice and development opportunities for mediators and conflict resolution practitioners.

Every organisation is different. We work with you to create a development pathway that aligns with your priorities, workforce needs and existing capability, enabling you to build confidence and resilience in managing workplace conflict at all levels.

Download our brochure to explore the full pathway, learning options and accreditation routes available.

Independent Mediation Support

Building internal capability is not always enough. Some situations require additional capacity, specialist expertise or complete independence. Where this is the case, organisations can access our independent mediation services for complex, sensitive or high-risk workplace disputes, providing experienced support when it is needed most. Find out more about our mediation services.